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FREE, FAST UK DELIVERY
WE
DESPATCH MOST ORDERS
WITHIN 2 to 5 DAYS!
Expedited delivery available
for urgent orders |
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| Engraving Online is part of Living Designs co uk
Ltd. |
Engraving
Online
Warwick Crystal
Leamington Spa
Warwickshire
CV32
4SU
UK |
You are welcome to visit
the shop - see the About Us page
for location maps |
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Engraving Online and Warwick Crystal Designs are part of
Living Designs co uk Ltd
and all payments are to Living Designs co uk
Ltd.
Your payments are made through the completely secure Sagepay
website
which is fully approved to the latest industry PCI DSS security
standards.
Alternatively, you can choose to pay by Paypal, also with total
security.
Our payment system is supported by Lloyds TSB
Cardnet.
We accept Visa,Visa Debit, Electron,
Mastercard, Maestro, Amex, Solo and by Paypal or by cheque, Postal Order or
International Money Order |
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Our system is supported by Lloyds TSB
Cardnet
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FREE
packing and delivery of all retail orders in the UK - or optional expedited
delivery
Please
telephone if you have an urgent, critical required date to confirm stock etc is
available.
We endeavour to meet all required dates shown on customer
orders - or will contact you with alternatives.
Most orders are despatched 2
to 5 working days after receipt. Please note - the despatch date is not the
delivery date! Although we make every effort to ensure the order is
delivered promptly, we cannot accept responsibilty for unforseen delays by post
or carriers!
You can select to add EXPEDITED DELIVERY (extra cost) during
the checkout process for urgent orders. These orders are shipped by Special
Carrier or Post Office Special Delivery - also we prioritise your order through
our admin, production and despatch systems
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Larger UK orders are despatched by carrier for delivery next
working day to most parts of the UK. Highlands Scotland , N Ireland, offshore
islands and smaller items are sent by postal services.
MOST UK DELIVERIES
REQUIRE A SIGNATURE ON DELIVERY - PLEASE ENSURE YOU ADVISE A DELIVERY ADDRESS
WHERE THE PACKAGE CAN BE SIGNED FOR (PERHAPS YOUR WORKPLACE OR A
NEIGHBOUR)
IF THE CARRIER MAKES 2 ATTEMPTS TO DELIVER AND NO-ONE IS
AVAILABLE TO RECEIVE THE PACKAGE, AN ADDITIONAL CHARGE WILL BE MADE FOR THE
THIRD DELIVERY.
Deliveries to other Countries are by airmail. |
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It is our firm policy to always recycle
postal/shipping cartons whenever we can. Your order may arrive in an outer
carton we received from a supplier or similar which means both of us have made
a contribution to saving the environment! (Note this does not affect inner
cartons/gift boxes which are all new). |
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| Terms of Sale including returns policy
etc |
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Click
here to view our Terms of Sale >> |
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All prices shown are in UK pounds.
A link to a popup currency
conversion guide is on most pages of the website. |
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USING THE SHOPPING BASKET
To order any item, just
click the 'Add to basket' button next to the item. You can change the quantity
before you click. Each time you 'Add to Basket' you will be taken to the
shopping basket page which shows the items ordered and prices.
You can
review the contents of the shopping basket at any time by choosing 'review
basket' on any showroom page.
You can always remove an item - or change
quantity - from the shopping basket by changing the quantity shown (change to
zero if you want to delete the item completely) then press the 'recalculate'
button.You can choose to continue shopping or pay for your
order.
PAYMENTS
When you have
finished your order press the 'Go to Payments' button on the shopping basket
page. You then see a page to enter your details and advise a delivery address
(if different to your own address). Then click Continue and you will see an
order summary and the choice of payment
By credit/debit cards through
Sagepay - select this and you will be taken to the totally secure Sagepay
website for card details.
By Paypal - select this you will be taken
to the Paypal website where you can either use your Paypal account or enter
your card details.
After you have completed your
order, you will receive a confirmation email almost immediately with full
details of your purchase.
TO ORDER BY
TELEPHONE OR FAX
Simply advise the item reference numbers and your card
details.
Telephone Warwick Crystal Designs 01926 470155 from
10.30am-5pm Monday to Friday (except National Holidays).
Fax Warwick Crystal
Designs 01926 470154 .....24 hour fax line.
For your security, please
do not send card details by email
TO
ORDER BY LETTER POST
Simply list the reference numbers and brief
descriptions of the items required. Payment by credit or debit card or
cheque/PO payable to 'Warwick Crystal Designs'. Post the order to the address
below.
OR VISIT OUR SHOP
Our full
address (please visit the About Us
page for location maps).
ENGRAVING ONLINE
WARWICK CRYSTAL DESIGNS
7 Campion
Terrace
Leamington Spa
Warwickshire
CV32 4SU
ENGLAND
TELEPHONE
01926 470155
FAX 01926 470154
from outside the UK
Tel +44
1926 470155
Fax +44 1926 470154
email
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FREE packing and delivery of all retail orders in the
UK
Simply add the items to your shopping basket and place the order. The
total price shown is the price you pay!When you have completed your order go to
the shopping cart and click the 'go to Payments' button. When you have entered
your address details, click 'continue' and you have a choice of paying by
credit / debit card on our secure, encrypted system - or by Paypal.
We do
ask for a minimum order of 8.00 UK pounds due to credit card and bank
charges. |
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We send all orders by air which ensures delivery
to most countries in a few days.
We do ask for a minimum order of 8.00 UK
pounds due to credit card and bank charges.
Additional Shipping Costs for
Other Countries.
We charge an additional amount for shipping just to
cover costs. We will advise the shipping cost to you by email and wait for your
approval and payment before despatching.
When you have completed your order
go to the shopping cart and click the 'go to Payments'
button.
Prices in other
currencies
Credit or Debit cards - we can accept payments in UK
Pounds only, your credit card company will convert automatically from your
currency and will normally charge just a nominal amount for their conversion
costs.
Paypal - we accept payments via the shopping basket in UK
Pounds (GBP) only. When you select Paypal as you payment option, the Paypal
screen will show the total cost to you in your currency (this is the simplest
method of online payment showing exactly the amount you are paying in your own
currency).
If you are a Paypal user and would like us to quote a price in
Euros (EUR), US Dollars (USD), Canadian Dollars (CAD) and Japanese Yen (JPY)
please send an email with details of the items you wish to order and the
delivery address. We will email a price including delivery, in the selected
currency with a link to Paypal for you to pay for the order. |
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TERMS
OF SALE
Warwick Crystal Designs is
part of Living Designs co uk Ltd and products are sold online using the secure,
approved online payment facilities of Living Designs co uk Ltd, supported by
Lloyds TSB and Protx.
Living Designs are one of the premier UK mail order
and high street retailers. |
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Contact
details for orders, correspondence, email, telephone and fax - or you are
welcome to visit !
Engraving
Online
Warwick Crystal
Designs
7 Campion Terrace
Leamington Spa
CV32 4SU
(UK)
Telephone 01926
470155
(outside UK (44) 1926
470155)
Fax 01926 470154
(outside UK (44) 1926 470154)
email
Engraving Online and Warwick Crystal Designs are part of
Living Designs co uk Ltd, registered at the following
address..
Living Designs Co uk
Ltd
7 Campion Terrace
Leamington Spa
CV32 4SU
(UK)
Which?
have discontinued their Webtrader scheme. We were pleased to be members and
continue to follow their Codes of Practice |
Orders
Orders may be placed by
personal visit, telephone, letter, fax or via the web store SSL order system.
You can also email orders and telephone credit card details (or ask us in the
email to phone you for card details).
To
order by telephone or fax - just advise the item reference numbers and your
card details.
Postal payments may be made with
credit card, cheque or P.O. (Payable to Warwick Crystal Designs ).
A receipt will be included with your consignment.
Delivery
The prices
shown on the internet pages are in UK Pounds and include packing and delivery
to UK destinations. Please see the Ordering Information page for shipment costs
to other countries.
Cancellation and Returns
You may
cancel your order within 7 working days from the day after you receive the
goods. Please return them to us and we will exchange or refund payment within
14 days after receipt. Personalised and perishable goods are not normally
returnable unless faulty or damaged.
Please
advise any damage or shortages in your delivery within 7 days of receipt. We
will exchange or refund payment within 14 days after receipt for goods deemed
to be when we receive the returned items.
When
returning items, please ensure they are securely packed and obtain a 'proof of
posting' certificate from your Post Office or carrier.
Privacy
We are committed to
protecting your privacy. We will only use the information that we collect about
you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you
have given us your consent. We will give you the chance to refuse any marketing
email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card
details
We will never collect sensitive
information about you without your explicit consent. The information we hold
will be accurate and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we will delete or
correct it promptly.
The personal information
which we hold will be held securely in accordance with our internal security
policy and the law. If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you
modify your browser settings.
If you have any
questions/comments about privacy, you should email to
Steph Williamson, Manager, Living Designs Co uk
Ltd
Problems,
questions, complaints and queries ?
Customer
Support and Service
We want all our customers
to be completely satisfied with our service. If you are not satisfied with any
aspect of our goods or service please contact
Steph Williamson, Manager, Living Designs Co uk
Ltd immediately by
- email - we will reply within 3 working
days.
- telephone 01926 470155. This
telephone number is standard charge - not a premium rate.
- fax 01926 470154 This number is
standard charge - not a premium rate. We will reply within 3 working
days.
- letter post - we will reply
within 3 working days after receipt.
The office is open 10.30am to
5pm Monday-Friday except national holidays.
We
will send you the following: - an acknowledgement of your complaint within 3
working days - a full reply to your complaint within 14 days (within 7 days by
email) If, for some reason, we cannot deal with your complaint within these
time limits, we will give you a reason for the delay, and a date by which your
complaint will be dealt with.
This does not
affect your statutory rights as a consumer
When you place an order by the internet or other methods,
you are consenting to the terms above.
The
above information is to assist our customers and does not affect your statutory
rights. |
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Engraving Online for engraved photos, engraved pictures, your
photo engraved, house sign engraved, house name engraved, plaque for house,
room signs, business signs, engraved notices, brass plaques, engraved brass,
engraved brass plates, engraved labels, engraved signs, engraved art titles,
engraved memorials, engraved wedding photos, engraved gifts. |
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