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The Experts
Established 24 Years |
 Mel Simmons, Director.
One of the
leading
British Master Craftsmen
and the team in
our workshops in
the centre of England. |
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| Engraving Online is part
of Living Designs co uk Ltd |
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Engraving Online and Warwick Crystal Designs are part of
Living Designs co uk Ltd
and all payments are to Living Designs co uk
Ltd.
Your payments are made through the completely secure Sagepay website
which is fully approved to the latest industry PCI DSS security standards.
Alternatively, you can choose to pay by Paypal, also with total security.Our
payment system is supported by Lloyds TSB Cardnet.
We accept Visa,Visa Debit, Electron, Mastercard, Maestro, Amex,
Solo and by Paypal or bacs |
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Our system is supported by Lloyds TSB
Cardnet
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Please telephone if you have an urgent, critical required date
to confirm stock etc is available.
Although we make every effort to
ensure the order is delivered promptly, we cannot accept responsibilty for
unforseen delays by post or carriers!
You can select to add EXPEDITED
DELIVERY (extra cost) during the checkout process for urgent orders. These
orders are shipped by Special Carrier or Post Office Special Delivery - also we
prioritise your order through our admin, production and despatch
systems
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Small items
are sent by postal services, some larger items by carrier |
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It is our firm policy to always recycle postal/shipping cartons
whenever we can. Your order may arrive in an outer carton we received from a
supplier or similar which means both of us have made a contribution to saving
the environment! |
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USING
THE SHOPPING BASKET
To order any item, just click the 'Add to basket'
button next to the item. You can change the quantity before you click. Each
time you 'Add to Basket' you will be taken to the shopping basket page which
shows the items ordered and prices.
You can review the contents of the
shopping basket at any time by choosing 'review basket' on any showroom
page.
You can always remove an item by clicking the bin icon.You can choose
to continue shopping or pay for your order.
PAYMENTS
When you have finished your order press the
'Go to Payments' button on the shopping basket page. You then see a page to
enter your details and advise a delivery address (if different to your own
address). Then click Continue and you will see an order summary and the choice
of payment
By credit/debit cards through Sagepay - select this and
you will be taken to the totally secure Sagepay website for card
details.
By Paypal - select this you will be taken to the Paypal
website where you can either use your Paypal account or enter your card
details.
After you have completed your order, you
will receive a confirmation email almost immediately with full details of your
purchase.
ENGRAVING
ONLINE
WARWICK CRYSTAL DESIGNS
TELEPHONE 07515524206
Email:
[email protected]
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Simply add the items to your shopping basket and place the order.
The total price shown is the price you pay!When you have completed your order
go to the shopping cart and click the 'go to Payments' button. When you have
entered your address details, click 'continue' and you have a choice of paying
by credit / debit card on the Sagepay secure, encrypted system - or by
Paypal.
We do ask for a minimum order of 8.00 UK pounds due to credit card
and bank charges. |
| Ordering from
other Countries |
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We no longer ship outside of the UK. |
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TERMS OF
SALE
Warwick Crystal Designs is
part of Living Designs co uk Ltd and products are sold online using the secure,
approved online payment facilities of Living Designs co uk Ltd, supported by
Lloyds TSB and Sagepay.
Living Designs are one of the premier UK mail order
and high street retailers. |
Contact details for orders, email & telephone
Engraving Online
Warwick Crystal Designs
Telephone 07515524206
Email: [email protected]
Engraving Online and Warwick Crystal
Designs are part of Living Designs co uk Ltd |
Orders
A delivery note will be
included with your consignment.
Delivery
The prices shown on the
internet pages are in UK Pounds.
Cancellation and Returns
You may
cancel your order within 7 working days from the day after you receive the
goods. Please return them to us and we will exchange or refund payment within
14 days after receipt. Personalised and perishable goods are not normally
returnable unless faulty or damaged.
Please
advise any damage or shortages in your delivery within 7 days of receipt. We
will exchange or refund payment within 14 days after receipt for goods deemed
to be when we receive the returned items.
When
returning items, please request an address label and ensure they are securely
packed and obtain a 'proof of posting' certificate from your Post Office or
carrier.
Privacy
We are
committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act
1998).
We collect information about you for 2
reasons: firstly, to process your order and second, to provide you with the
best possible service.
We will not e-mail you in
the future unless you have given us your consent. We will give you the chance
to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about
you includes:
your name
address
phone number
email address
credit/debit card details
We will
never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by emailing us. If you find any inaccuracies
we will delete or correct it promptly.
The
personal information which we hold will be held securely in accordance with our
internal security policy and the law. If we intend to transfer your information
outside the EEA (European Economic Area) we will always obtain your consent
first.
We may use technology to track the
patterns of behaviour of visitors to our site. This can include using a
"cookie" which would be stored on your browser. You can usually modify your
browser to prevent this happening. The information collected in this way can be
used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you
should email to
Email: [email protected]
Problems, questions, complaints and queries ?
Customer
Support and Service
We want all our customers
to be completely satisfied with our service. If you are not satisfied with any
aspect of our goods or service please contact
Email:
[email protected] immediately
Email:
[email protected] - we will reply within 3 working days.- telephone
07515524206. This telephone number is standard charge - not a premium
rate.
The office is open
10.30am to 5pm Monday-Friday except national holidays.
We will send you the following: - an acknowledgement of your
complaint within 3 working days - a full reply to your complaint within 14 days
(within 7 days by email) If, for some reason, we cannot deal with your
complaint within these time limits, we will give you a reason for the delay,
and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a
consumer
When you place an order by the
internet or other methods, you are consenting to the terms above.
The above information is to assist our customers and does
not affect your statutory rights. |
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ENGRAVING ONLINE expert engraving of your words or photos,
personalised glasses, engraved photos, message plaques, engraved brass plaques.
Personalised glasses,personalised tankards,photo engraving,personalised brass
plaques,glass,whisky,wine,flute,beer,tankard, unique gift, crystal, engrave
words, unique gift, crystal, British Craft. |
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